Contact Us
No review process, however thorough, captures everything. Real players interacting with these platforms day to day encounter situations our testing does not always surface — particularly around the edges of payment disputes, bonus enforcement, and support quality under pressure. That firsthand knowledge has genuine value, and we want to hear it.
Below is a breakdown of the types of contact we receive and how we handle each one.
Flagging a Problem With a Casino We Cover
If you have had a negative experience with a platform listed on our site, your report could directly affect how that platform is evaluated and described. We investigate credible player reports and factor verified feedback into our ongoing assessments.
When reporting an issue, the following details are most useful to us:
- The name of the platform and the nature of the issue
- Whether the problem involved a withdrawal, bonus, account verification, or support interaction
- Roughly when the issue occurred and whether it has since been resolved
- Any communication you received from the platform in response
You do not need a formal complaint reference or documentation to reach out. An honest account of what happened is enough to open an investigation on our end.
Nominating a Casino for Review
If there is a platform you would like to see covered that we have not yet reviewed, we welcome nominations. We cannot guarantee a timeline or outcome, but player-driven nominations do influence our research queue — particularly when the same platform comes up repeatedly from different sources.
Professional and Operator Correspondence
We accept contact from operators, developers, and other industry professionals regarding factual updates, platform changes, or corrections to published content. If something we have written about your platform is inaccurate or outdated, getting in touch is the right first step.
We review all correspondence carefully, but we do not adjust rankings or editorial positions based on commercial outreach alone. Every update to our published content goes through the same verification process regardless of its source.
Media and Research Inquiries
Journalists, academics, and researchers working on topics related to online gambling, player protection, or offshore casino regulation are welcome to reach out. We are happy to share context, data points from our research, or general expertise where it is relevant and appropriate to do so.
Responsible Gambling Guidance
We are not a counseling service, but if you have questions about responsible gambling features, need help identifying what tools a platform should offer, or want to be pointed toward professional support resources in your state, feel free to get in touch. We will do our best to direct you to the right place.